Privacy Policy

Effective Date: August 2026
At Ivy Reed Salon (www.ivyreedsalon.com.au), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We collect personal information that is necessary to provide you with our hair salon services and to fulfil your online retail orders through our store. This includes:

  • Contact Details: Your name, email address, billing address, shipping address, and phone number.
  • Account Details: Your username and password if you choose to register an account on our online store.
  • Transaction Details: Information about the products you purchase and order totals.
  • Technical Data: Your IP address, browser type, location data, and website interaction patterns.

2. How We Use Your Information

We use the information we collect to run our small business efficiently and safely. Specifically, we use it to:

  • Process and ship your hair care product orders.
  • Manage your salon appointments and inquiries.
  • Send you order confirmations, tracking information, and updates.
  • Secure our website, process refunds, and prevent fraudulent transactions.
  • Comply with Australian taxation and legal obligations (such as keeping financial records for tax purposes).
  • Send you marketing updates or promotions, but only if you have explicitly opted in to receive them.

3. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

  • WooCommerce Cookies: We use cookies to keep track of your shopping cart contents while you browse our online store and to remember your details for a faster checkout on return visits.
  • Google Analytics (GA4): We use Google Analytics to monitor website traffic, popular products, and general site performance. Google Analytics collects anonymous information (such as your device type and pages visited) using cookies. Your IP address is automatically anonymised, and no personally identifiable data is sent to Google.
  • Google Web Fonts: To ensure our website displays text and fonts beautifully and consistently, your browser loads external web fonts directly from Google’s secure servers.

You can choose to disable cookies in your web browser settings at any time, though this may impact your ability to use our online shopping cart.

4. Who We Share Your Data With (Third-Party Providers)

We do not sell, rent, or trade your personal information. We only share essential data with trusted third parties who help us operate our business:

  • Payment Processing (Square Australia): All online credit card payments are processed securely through our Square gateway integration. When you checkout, your payment details are passed directly to Square via secure encryption. Ivy Reed Salon never stores, views, or handles your raw credit card numbers.
  • Our Internal Team: Only authorised staff members (such as Administrators and Shop Managers) have access to your order and shipping information in order to pack your products and provide customer support.
  • Spam Detection: Visitor data and comments may be checked through an automated, third-party spam detection service to protect our website from malicious activity.

5. Data Security and Retention

  • Customer Accounts: If you register an account, we store your profile data securely on our database. You can view, edit, or delete your personal details at any time (except your username).
  • Order Records: In accordance with Australian tax law, we securely retain order history, invoices, and financial transaction records for a minimum of 7 years.

6. Your Rights and Access to Data

Under the Australian Privacy Act, you have the right to look at the personal data we hold about you, request a copy of it, or ask us to correct any errors. You can also request that we completely erase your personal data from our marketing and store databases. This does not include any administrative, legal, or security data we are legally obligated to keep.
If you have any questions, concerns, or would like to request changes to your data, please contact us directly via our website.